This Policy describes how ZG processes your personal data, but it may not address all possible data processing scenarios. ZG may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
1. How We Collect & Use Your Personal Data
Personal data means any data that can be used to identify a natural person, either on its own or jointly with other data. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a ZG account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services.
The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information, etc., depending on how you interact with ZG, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.
Before using ZG’s products or services, you may need to provide personal data. In some cases you may be able to choose not to disclose your any personal data to ZG. However, not providing ZG with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
We may use your personal data for the following purposes:
a. Creating an account;
b. Fulfilling your transaction or service requests, including fulfilling orders; delivering and verifying products or services; providing training and certification; managing and processing training and certification exams; participating in online or offline activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support;
c. Contacting you with your consent; sending information about products and services that you may be interested in; inviting you to participate in ZG activities (including promotional activities), market and/or satisfaction surveys; or sending you marketing information. If you would not like to receive such information, you can unsubscribe at any time;
d. Sending the important notifications to you, such as product updates and installation services;
e. Providing you with customized user experience and content;
f. Qualifying and managing suppliers and business partners, communicating and/or working with them;
g. Improving our products and services through internal audits, data analysis, and research;
h. Protecting the security of our products, services and customers or users, implementing and improving our loss-prevention and anti-fraud programs;
i. Complying with and enforcing applicable legal requirements, industry standards and/or our sales and service policies.
ZG may also collect and use Non-Identifiable Data (NID). NID is the information that cannot be used to identify a particular individual. For example, ZG will collect statistical data, such as the numbers of our website visits. The purpose of collecting such data is to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. ZG may collect, use, process, transfer, or disclose NID for other purposes at its own discretion.
We will endeavor to isolate your personal data from NID and ensure that the two types of data are used separately. If personal data is combined with NID, it will still be treated as personal data during processing.
ZG will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:
a. Processing your personal data to fulfill the contract when responding to you transaction or service request;
b. Processing your personal data with your consent;
c. Processing based on the legitimate interests of ZG or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, implement and improve our loss-prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and procedures; and other legitimate interests described in this policy;
d. Processing your personal data as necessary to comply with and fulfill legal obligations.
2. Cookies & Similar Technologies
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
2.2 Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from ZG, it may contain a click-through URL that links to a ZG web page. If you click the link, ZG will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the ZG mailing list at any time if you do not want to be tracked in this manner.
3. How We Disclose Personal Data
ZG shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by ZG. For example, when you make an online purchase order from ZG, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, as a global supply chain company, we may share personal data with ZG affiliates and subsidiaries.
To comply with applicable laws or respond to valid legal procedures, ZG may also disclose your personal data to law enforcement or other government agencies. If ZG is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. ZG may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
4. How to Access & Modify Your Personal Data
It is your responsibility to ensure that all personal data submitted to ZG is correct. ZG is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
To the extent required by applicable law, you may:
a. have the right to access certain personal data we maintain about you
b. request that we update or correct inaccuracies in that data
c. object or restrict to our use of your personal data
d. ask us to delete your personal data from our database
Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.
If allowed by applicable laws, you have the right to withdraw your consent at any time when ZG processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
5. How We Protect and Retain Your Personal Data
The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection procedures to prevent attacks, and access control processes to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. ZG is committed to protecting your personal data; however, please note that no security measure is perfect.
We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards ZG uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc.
6. Third-Party Providers and Their Services
To ensure a positive user experience, you may receive content or web links from third parties other than ZG and its partners ("third parties"). ZG does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.
ZG cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.
7. International Transfers of Your Personal Data
ZG provides services to customers all over the world, which means, your personal data collected by ZG may be processed or accessed in the country/region where you use our products and services or in other countries/regions where ZG or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, ZG will take measures to ensure that data is processed as required by this Policy and applicable laws.
8. Updates to This Policy
9. How to Contact Us
If you have any questions or suggestions, please contact firstname.lastname@example.org.
Last updated: May 2019